Privacy Policy

1. Information We Collect

We may collect:

• Name
• Email address
• Company name
• Phone number (if provided)
• Login credentials
• Usage data (pages visited, features used, session duration)
• Chat inputs and app configuration data
• Billing details (processed via third-party payment providers)
• IP address and approximate geographic location
• Device identifiers, browser type, and operating system
• Behavioural and interaction data collected by analytics tools (see §5)

We do not sell personal data.

2. Purpose of Processing

We process data to:

• Provide and operate Logen
• Create and manage user accounts
• Provide support
• Improve product performance
• Ensure security and fraud prevention
• Comply with legal obligations

3. How We Process Your Personal Data

We process personal data based on:

• Your consent
• Performance of a contract
• Legitimate uses permitted under law

You may withdraw consent at any time by contacting us.

4. Data Storage & Security

• Data is stored on secure cloud infrastructure.
• Industry-standard encryption and access controls are used.
• Access is restricted to authorized personnel only.
• While we implement safeguards, no system is 100% secure.

5. Data Sharing

We may share data with:

• Cloud infrastructure providers
• AI model providers (e.g., OpenAI, Anthropic)
• Payment processors
• Analytics providers — specifically Google Analytics (Google LLC, USA) and Microsoft Clarity (Microsoft Corporation, USA) — which collect page-view, session, and interaction data to help us understand product usage. These tools are active by default in our production environment; you can opt out at any time via Manage preferences in the cookie banner. They are governed by Google's Privacy Policy and Microsoft's Privacy Statement respectively.
• Legal authorities when required

All vendors are bound by contractual confidentiality obligations.

6. Cross-Border Transfers

Your data may be transferred outside India, including to the United States, subject to lawful safeguards.

7. Your Rights (Under DPDP Act 2023)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Erase personal data
• Withdraw consent
• Nominate a representative

To exercise your rights, contact us at [email protected]

8. Data Retention

We retain personal data for the periods set out below:

• Account data — retained for the lifetime of your account and deleted within 90 days of account closure, unless a longer period is required by law.
• Billing records — retained for 7 years from the date of the transaction to comply with Indian tax and accounting obligations.
• Usage and analytics data — aggregated analytics are retained for up to 26 months by Google Analytics (configurable in our GA property settings). Microsoft Clarity data is retained for up to 13 months.
• Support communications — retained for 2 years from the last interaction.
• AI-generated content and chat inputs — retained for the lifetime of the associated app, and deleted within 90 days of app deletion.

9. Grievance Officer (India Requirement)

As required under Indian law:

We will respond within 14 days.

10. Enterprise Data Processing

Enterprise customers who process personal data of their own end-users through apps built on Logen may request a Data Processing Addendum (DPA). Contact us at [email protected] with the subject line "Data Processing Addendum request".

11. Changes to Policy

We may update this policy. Updates will be posted on this page with a revised effective date. For material changes, we will notify you by email or by a notice within the Service.